Your NDS Regional Sales Manager leads a team of dedicated account personnel comprised of Customer Service, Field Service and Marketing personnel.  Together they discuss how to best meet your business needs and objectives to help you succeed in the Novelty market.

 

Customer Service
A key part of the Account Team, our Customer Service Representatives are the best in the business at managing customer needs.  Our knowledgeable Customer Service Representatives will address your service needs and manage your orders from time of placement thru shipping and billing.   Strong in continuous improvement, our representatives track many service performance measures to help ensure high levels of order compliance and customer satisfaction.

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Field Service
Where ever you are, whatever your needs, NDS’ Field Service Engineers are on-call to keep your System running Worry-Free.  Our complete service program is designed to ensure your system is performing at peak efficiency with minimal downtime.   NDS accomplishes this goal by providing:

• Experienced regional Field Service Engineers
• Hotline for immediate questions or service needs  
  

• Dedicated parts department and parts inventory program
• Customized training program 

• On-line technical reference guide

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Marketing We all know the novelty business moves fast, and product innovation and positioning are critical to success. That’s why we’re committed to keeping on top of what’s happening in your markets and around the world. An important part of the NDS Worry Free System is our ability to help you identify areas of opportunity in your product portfolio and to conceptualize new products. Back to Top